Delivery & returns

 

Timescale: Each Emily Nixon piece is handcrafted in West Cornwall. Due to the limited nature of our production, delivery can take between 4 and 28 days, depending on availability in your size. Specific details are available on the product page of the piece you are interested in. If you have a specific deadline, please let us know and we will always endeavour to meet it. 

Delivery: Our pieces are sent using a next-day, tracked and insured delivery service in the UK, and by DHL courier to Europe, the US, and the rest of the world. All orders are tracked and insured in transit. We offer free shipping for UK orders over £250 and international orders over £1000. Return shipping is at our customer's own expense, unless the item is faulty. 

Duties on international orders: Our prices are inclusive of all international duties. There are no additional fees or taxes to pay on entry to your country or state. Our office will complete any import paperwork, and pay any necessary duties, so that the amount you pay at checkout is final.

Cancellation and returns: If you aren’t satisfied with your Emily Nixon piece for any reason, we offer a full refund or exchange if the piece is returned to us in its original unworn condition within 30 days of your purchase. Some items are exempt from this policy, more information can be found in our terms and conditions.